Cookie information
This website uses cookies. Read more.the policy.
ACCEPT AND CLOSE

Say hello to our speech robot!

Innovative launches an advanced “speech robot”, which automatically dials contacts in case of an alarm. When the contact answers the call, the robot then reads out the alarm using voice synthesis. The contact can then decide what to do with the alarm.

Innovative launches an advanced “speech robot”, which automatically dials one or more contacts in case of an alarm. When the contact answers the call, the robot asks the contact to enter his/her Passcard. The robot then proceeds to read out the alarm and the available options using Text-to-speech (TTS) voice synthesis. The contact then selects which action to perform, such as disposing the alarm directly or talk to an operator.

Example of a typical flow with the robot:

  1. ISM receives a low battery alarm from a wireless smoke alarm.
  2. The robot automatically dials the first contact on the contact list.
  3. The contact answers the phone.
  4. The robot says: “This is the alarm receiving centre with an important message. Please enter your Passcard. “
  5. The contact enters his/hers Passcard.
  6. The robot says: “Alarm from zone 2. Please replace the battery. Press 1 to dispose the alarm. Press 2 to dispatch a guard. Press 9 to talk to an operator. “
  7. The contact presses 1.
  8. The robot says: “The alarm has been disposed.”
  9. The robot closes the call thereby finishing the incident.

undefined

The robot offers the following advantages:

  • Quick and automatic alarm handling
  • The robot is linked to an instruction, so you control which alarms are handled by it
  • Complete log of all events on the entire incident
  • Customise how you want the robot to present itself to your customers, what to say etc.
  • Customise your customer’s options during the call
  • Security via Passcard
  • Allow your operators to focus on other alarms
  • The perfect solution for those of your customers, who want to handle their own alarms
  • Support for multiple Text-to-speech (TTS) voice synthesizers
  • Local or hosted TTS solution

The “speech robot” provides a lot of exciting opportunities for the future and we look forward to expanding its possibilities in cooperation with you. To hear it in the words of the robot, please contact your key account manager.

Read more

News

INNOVATIVE MAKES BOLD MOVE INTO THE UK SECURITY MARKET

Denmark, 19th August 2021 – The owners of Innovative Business Software A/S (Innovative), Montreal-based ValsoftCorp, have acquired UK-based security firm Bold Communications, in a move to drive expansion of its presence in the UK. The acquisition will strengthen Innovative’s product offering with the inclusion of Bold’s CCTV alarm event handling and lone worker protection services. […]

Read more
Event

User Seminar 2019

Join our User Seminar in September 2019 in Copenhagen and gain insight into the latest features and modules in Innovative Security Manager™ 

Read more
News

Fleet Module with interGATE4

We have made a short video highlighting some of the many features of the integration between the Fleet Module (at the SOC) and interGATE4 (in vehicles).

Read more
News

AVARN Security (Finland) manages security operations with ISM

After the merger of the two Finnish security companies AVARN Security Oy and Prevent 360 Turvallisuuspalvelut Oy on October 2018, ISM was chosen as their main incident management system. 

Read more
News

Innovative participated at NBLF General Assembly and Fire Fair in Gjøvik

NBLF (the Norwegian Association of Fire Officers) arranged their general assembly and fire fair in May 2019, where we showcased ISM, focusing on the new installations for Rogaland 110 and Finnmark 110.

Read more
News

Introducing: Innovative Technical Service Bulletin (ITSB)

As a new initiative, Innovative is launching a technical Service Bulletin (SB). The purpose is to keep our customers updated with the latest technical information (e.g. publication of release notes) concerning Innovative Security Manager™.

Read more
News

TIPS & TRICKS: URL overview

Some alarms include so-called Uniform Resource Locators (URLs) – typically in the shape of hyperlinks (e.g. “https://…”), which link to an image or video sequence on a website on the Internet.

Read more
News

New collaboration with Broadnet

A new agreement with Broadnet ensures 3CX customers a quick and easy installation and an operationally stable solution for telephony.

Read more
News

Continental Europe’s most northern central station deploys ISM

The 110 central station for Finnmark county in Norway is deploying Innovative Security Manager™ in order to be able to receive a host of IP-based protocols as well as IP-telephony with SIP-trunk.

Read more
News

Innovative delivers ISM-solution to Sector Alarm France

Sector Alarm’s recent acquisition of Afone Sécurité in Nancy, France has resulted in yet another European ISM-installation with our Norwegian customer.

Read more
Event

Brandbefälsmötet 2019

Meet us at the Swedish fire conference, Brandbefälsmötet, the 27-28 February.

Read more
News

Norwegian Fire and Rescue visits three Danish ISM customers to learn more about Innovative Security Manager™

In November 2018, a delegation from Rogaland Fire and Rescue of Stavanger, Norway, arrived in Denmark. One of the purposes was to see how some of the Danish fire brigades take advantage of the many benefits in Innovative Security Manager™.

Read more
News

Release: New version of interGATE

interGATE4 is updated to 4.1 and in addition to updates and adjustments, new features have been added. The new update of interGATE4 has been done in close cooperation with the Danish emergency users.

Read more
News

New collaboration with TC Connect enables connection to Rakel network

Innovative has initiated a collaboration with TC Connect Sweden AB for connection to the Rakel network in Sweden. 

Read more
Event

Airport IT & Security 2018

Airport IT & Security brings together airport stakeholders from across the world for two days of insight into the latest IT and security opportunities and challenges. This year we are joining the conference as a silver sponsor, where you can meet us at stand number 26.

Read more
Event

ACI EUROPE & ASIA-PACIFIC Airport Exchange

Innovative is exhibiting at ACI EUROPE & ASIA-PACIFIC Airport Exchange 2018 in Oslo.

Read more
News

Tips & Tricks

Did you know that as of V3.0 you can quickly change the queue filter sort order in the menu?

Read more
News

G4S selects ISM as new dispatch solution

Innovative is pleased to announce that G4S Security Services A/S becomes a new customer of our dispatch solution.

Read more
News

New radio dispatch module 

Our new radio dispatch module makes Innovative Security Manager™ the perfect solution for public emergency services and private companies with their own alarm receiving centre – and with the need for secure radio communication.

Read more
News

interCDT improves positioning of vehicles using TETRA

The link between Innovative Security Manager ™ and the TETRA-based Danish Emergency Management Communications Network ensures access to all relevant data for the emergency service’s resources – even without ICCS.

Read more
Subscribe to our newsletter

SIGN UP FOR OUR NEWSLETTER

Receive news about Innovative, upcoming events and much more in our newsletter.

    CHOOSE LANGUAGE:

    You have now signed up for our newsletter

    You can always unsubcribe, if you no longer want to receive our newsletter.

    Contact us