Most of our tasks are handled manually

We have many separate systems for different task types and incidents

Most of our tasks and incidents are handled by one system

All of our tasks and incidents are handled by one, integrated system

We do not specifically keep track – but we roughly know their positions

Our resources report in to our security operations center on a regular basis

We are able to see some of our resources and tasks on our security operations center

We have a real-time overview of all our resources and tasks on our security operations center

We broadcast task information to all guards to find an available resource

We know the status of the resources and only contact available ones

We know the status and location of resources and only contact the most suitable ones

Our dispatch system supports automatic dispatch of resources based on status and location

Our resources report back to us upon task completion

Our resources report back to us several times during task completion

We can follow parts of the task completion from our security operations center

We have a complete real-time overview of all tasks at all stages of completion

Voice communication using radios and/or mobile phones

We use voice and text messages (SDS/SMS)

Voice, text messages and occasionally smartphone apps

Primary communication is all digital (smartphone apps). We only use radio as backup.

We document and report tasks and incidents manually

We are able to access and extract logs from different systems

Our system is able to generate limited reports of tasks and incidents

We automatically log all tasks and incidents for subsequent easy retrieval and reporting

Our security management is mainly operated on a manual basis

Some task assignment, incident response and resource allocation are automated

We are currently in the process of digitalising and automating our security management

We have a complete overview of all incidents, tasks and resources in real-time with full documentation