SOLUTIONS
 

ALARM RECEIVING CENTRES
 
 

The following solutions show one or more different characteristics that are often focused on by each customer type. Often the solutions are combined and one function does not exclude another.

interVIEW as a solution for alarm receiving centres supports many alarm signals per minute and a large number of operators at the same time.
interVIEW presents the necessary instructions to be executed by the alarm operator in the actual incident, ensuring consistent and correct treatment of each customer.
The instructions may be managed by a calendar as regards opening and closing times.
By prioritising different alarm types, filtering legal alarms as control signals, arming and disarming and distinguishing between real alarms and service alarms, it is possible to secure efficient alarm handling and efficient utilisation of operator resources.

interVIEW is also able to handle different kinds of signals automatically sent as SMS messages without involving the operator. Sending for contacts, watchmen, the police, etc., may take place via shortcut keys that all generate logs in the system.
Telephone numbers can be dialled via the TAPI interface directly to the telephone system, so the operator does not have to dial any number himself. A call can also take place via communication with other systems such as external watchman systems.

All operator events in an alarm incident are logged in the system.
In connection with calls, the system supports the possibility of personal control using personal passwords, watchman passwords and installer passwords. Sub-codes or result codes, e.g., codes describing whether a call was OK, Busy, or No answer, can be linked to all events. Codes are chosen from pre-defined pick lists, saving the operator some work without compromising the detailed documentation.

See configuration: Securitas Alert Services OY
See configuration: Siemens
See csonfiguration: NOVO


- many alarm signals per minute

- a large number of operators at the same time

- consistent and correct treatment of each customer

- efficient alarm treatment

- efficient utilisation of operator resources

- signals automatically sent as SMS messages

- call via shortcut keys

- all operator events in an alarm incident are logged in the system

- sub-codes or result codes can be linked to all events

- save operator work


ALARM RECEIVING CENTRES

MUNICIPAL ALARM RECEIVING CENTRES

PRIVATE COMPANIES

SPECIAL SOLUTIONS
APPLICATIONS
NETWORK SURVEILLANCE

 

 

MUNICIPAL ALARM RECEIVING CENTRES/ FIRE BRIGADE/ HOME CARERS/ TECHNICAL ADMINISTRATIONS
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TOP

THE MANNED ALARM RECEIVING CENTRE

interVIEW for manned municipal alarm receiving centres meets the need to receive many different alarms. The municipal alarm receiving centre is often placed at the fire brigade central and primarily receiving automatic fire alarms and 112 alarms from the alarm receiving centres, but other tasks are also undertaken.
interVIEW is, for instance, also capable of receiving local distress alarms, burglar alarms, elevator alarms and technical alarms. interVIEW presents the required instructions to be executed by the alarm operator in the alarm incident. It is possible to enter very precise instructions and it is also possible to highlight the important information using a special font or colour.
Descriptions are important as they often contain different kinds of instructions for the very different alarm types. Especially fire alarms require quick response by the operator.
interVIEW supports a number of automatic functions such as calls to radio systems, listing of address information on garage screens, opening of garage doors and sending of control signals via the ANET, etc. This means that the operator only has to execute the required manual functions and can safely hand over a number of automatic functions to interVIEW.
All automatic actions as well as operator actions are logged in the system.

See configuration: Ishøj

 

- receive many different kinds of alarms

-interVIEW presents the required instructions to be executed by the alarm operator in the alarm incident

-possible to highlight the important information using a special font or colour

- automatic functions

- operator only has to execute the required manual functions and can safely hand over a number of automatic functions to interVIEW


THE AUTOMATIC ALARM RECEIVING CENTRE

interVIEW for the automatic municipal alarm receiving centre meets the needs for special security and system control requirements.
The automatic municipal alarm receiving centre is often placed at the fire brigade and primarily receiving automatic fire alarms and 112 alarms from the alarm receiving centres.
All instructions are executed automatically: Calls to radio systems, the sending of x and y co-ordinates to VDO, listing of address information on garage screens, opening of garage doors and sending of control signals via the ANET (only in Denmark), etc. Communication with some radio systems makes it possible to receive status reports from the vehicles and to register personnel at the station.
When an alarm is received, everything must run optimally. This requires detailed system control. If any errors occur in the system, it is important to act and solve the errors before any alarms are received.
interVIEW can be configured to generate different types of system alarms that are able to trigger different instructions in case something is wrong - from missing connections to various alarm receivers, no acknowledgement of radio calls and the possibility of sending an alarm to a manned alarm receiving centre. All automatic actions, status reports and acknowledgements are logged in the system.

See configuration: Frederikshavn

-special security and system control requirements

- all instructions are executed automatically

- receive status reports from the vehicles

-register personnel at the station

 

 
PRIVATE COMPANIES

 

In private companies, interVIEW is often one system among many that is used for one or more special tasks. Therefore, it is very important that interVIEW gives the required overview to ensure that the operator is not in doubt about which action to take. It is possible to present alarm information graphically combined with text instructions. If interVIEW is not used as the primary system, this may be of great help to operators who must be skilled in many different systems.
interVIEW supports relay activation for the sounding body, etc., thereby enhancing the attention when an alarm is received.
It is possible for the alarm operator to enter text directly in the alarm log. This text, and other system and operator events, is logged in the system.

See configuration: Nesa

 

 


- used for one or more special tasks

- gives the required overview

- present alarm information graphically combined with text instructions

 
SPECIALSOLUTIONS - APPLICATIONS- and NETWORK SURVEILLANCE

 


ivWATCH is a surveillance program that, once installed on a server, can monitor applications on the server to ensure that they run optimally and all network connections are in order.

ivWATCH keeps an eye on the error log in the Windows Event viewer. Watch programs can be configured with the codes that are to be monitored and sent to interVIEW, which, of course, is part of the network.
In case of error, an SMS message is automatically sent to the person responsible for IT and networks, who can then take action and prevent system breakdown.
 Communication form is TCP/IP.

 

 
   
Innovative Business Software A/S - Gammeltorv 8 - DK 1457 Copenhagen K - Tel + 45 33 73 40 00 - Fax +45 33 73 40 01 - CVR: 7104 7318 -info@innovative.dk