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New Employee Please
welcome Henrik Bengtsson to Innovative. Henrik will fill the new position as Internal
Project Manager, which includes product development and coordination of internal
projects. You can contact Henrik at hb@innovative.dk
International
Conference Participation for the Summer of 2010
Innovative Business Software A/S will exhibit at the annual European Security
Transport Association (ESTA) conference to be held 13-15 June in Porto, Portugal.
At ESTA, we'll show how we can help you increase safety for Cash In
Transit
(CIT) operations. See more on
http://www.esta-cash.eu/en/events/
Customer Survey
We
have commissioned a brief customer survey from the survey company, YouGov Zapera.
The electronic survey will be conducted by e-mail and will be launched around
mid June. We hope you will welcome this initiative, which we hope will help us
provide the optimum service to you as well as our future customers.
New Garmin nüvi® GPS
models for our fleet management solution Over
the past few months, Garmin has released new models of their popular nüvi
series, replacing
the now obsolete nüvi 5000. Several of the new models
support our fleet management protocol and can be used for our fleet management
solution with interGATE. In this regard,
we would especially like to highlight the nüvi® 465TF and 1490T models,
which are both thinner and feature a 4.3-inch and 5-inch large screen display,
respectively. Both models have extra features, such as Lane Assist and Junction
View. For more information, please visit your local Garmin web site.
iV Notes
No
more sticky notes iV-Notes is a
module to communicate important information and short messages - simply and efficiently.
iV-Notes can be used from any client on the company network and runs separately
from the alarm handling. Imagine that something happens that you want to share
with the whole network as quickly as possible. Let's say that the phone system
is down for maintenance for the next three hours. In this case, you might want
to inform everybody on the network that you have invoked different procedures,
until the phone system is back online. Or let's say that you have a message to
a particular group of operators in charge of a particular customer group. Or ...
something else entirely! No matter what, the message has to be delivered as soon
as possible and may be important to one or more individuals. iV Notes is the perfect
tool for this .iV-Notes can be combined
with information displays, in which a section of the screen acts as a ticker.
This type of information screen (with ticker) is already in use today in all of
the Danish police service centres and call centres. Basically we are talking about
a centrally located large screen .iV-Notes
provides two different types of notes on the information screen: The most important
notes appear at the top of the note fields, and the most recently received note
will appear as a ticker at the top of the screen. In addition, there is also room
for less important notes, such as "Please welcome our new colleague, Robert
Richardson.", "Happy Birthday, Sue Hamilton! We will be serving cake
in the cafeteria at 3 PM." and similar messages. - A
note is published using an address book to one or more recipients
- When
a note is marked as high priority, the menu bar on the recipients client flashes
- A
sound can be played or a relay pulled when a note is received
-
It is possible to monitor who is reading a note
- You
can define a period, in which the note is visible for recipients.
- When
the period expires, the note is automatically removed
- At
any time you can recall a note. This removes the note from all the recipients
iV-Notes is an add-on module to interVIEW. iV-notes is installed on each client
to exchange information but is not a part of alarm handling. All clients across
the company may benefit from iV-Notes, including the customer centre and reception
desk.
SIA conversion in interVIEW
As
of interVIEW ver. 2.3v3, SIA and Contact ID signals can be converted directly
in interVIEW instead of through the concentrator. It is possible to create individual
SIA/CID conversions per panel type, which provides significantly more flexibility
than before. It is (still) important to stay focused when you define the conversions.
Especially when it comes to SIA, as many panel manufacturers (and installers)
have a broad scope for "creative" use of the SIA standards. The diagram
below shows the best practice when creating a new SIA conversion. Initially, a
thorough panel analysis groups the SIA codes according to the data content type,
such as codes with zone+area and codes with user+area. The groups are created
in one (or more) conversion sets, which are then combined into the final conversion.
This new, fast and versatile approach
to creating SIA/CID conversions have already been implemented with great success
among several of our customers. The benefits include: - Fast
generation of new SIA/CID conversions
- SIA/CID
conversions based on panel types
- The
conversion is carried out in the familiar interVIEW user interface.
-
In addition to using the SIA Event Type and SIA Address Fields, you can now also
convert signals using the SIA Modifier Code and SIA Event Parameter.
- Each
SIA/CID conversion set can be reused across multiple SIA/CID conversions.
Tips & Tricks
Did you
know that ...?
... you can easily add an image (e.g. a logo) to a report? Do
the following:
1. Create an image as a BMP file with max. size of 1.80
cm by 8.85 cm. You get the best quality by maintaining the 180/885 ratio in the
resolution (e.g. 180 pixels X 885 pixels).
2. Name the BMP file: [ivReportLogo.bmp].
3.
Save the file to the following folder: [C: \ Program Files \ interVIEW \ Bin].
Note: The file must be in the same folder Report as kernel [RepNuc.exe].
From
now on, the logo will appear in the top right corner when you generate a report.
Product news
Interface
to Geutebrük
Our video client now supports the Geutebrük protocol.
Documentation
We have just released
a fully updated and revised interVIEW manual (ver. 2.3n-1) in PDF format. The
manual covers all aspects of system configuration and alarm handling. Initially,
the manual will be available in English, with the Danish version following shortly.
The manual will be included on the installation CD as well as available for download
on our website.
SINE
In
November 2009, interVIEW was certified for use within the Danish TETRA platform
for digital emergency communication, known as "SINE".
The integration
between interVIEW and SINE consists of three new interfaces on our position server:
MotoLocator positioning
Short
Data Router (SDR) to send/receive (secure / encrypted) messages
Computer
Aided Dispatch Interface (CADI) to receive status and emergency
The
tight integration means that interVIEW's position server can now be connected
to SINE via an Integrated Command and Control System (ICCS) gateway, taking full
advantage of all the capabilities in the new digital radio network, including
the reception of position data. The position server can also receive position
data from units via the GSM/UMTS networks. The
solution is flexible and scalable. For example, several emergency management agencies
may jointly connect to SINE, while continuing to handle their own alarms. This
way, different scenarios can be designed, such as having only one Alarm Receiving
Centre (ARC) handle all the alarms at night or having the ARCs back each other
up. This solution is ideal for a group of municipalities in the same region. Another
advantage is that all the ARC operators use the same software - regardless of
mission. The same platform handles everything from internal theft alarms with
video surveillance, technical alarms to 112 alarms, and data is logged in the
same database. On Wednesday 20 January
2010, Innovative will hold a seminar concerning interVIEW and SINE.
Use
GPS to expand your business
The demand
for tracking and monitoring of mobility is increasing rapidly. Exposed people
need protection, stolen vehicles must be recovered as soon as possible and logistics
must be tracked. At Innovative, we follow this progress closely and offer our
customers to expand their business in line with the growth. GPS
technology is now readily available and perfectly suited for tracking and monitoring
of mobility while Graphical Information Systems (GIS) are becoming increasingly
common. In order to take full advantage of both the GPS technology and the GIS,
we continuously introduce new features to the digital maps in interVIEW. In addition
to traditional alarm handling, interVIEW is an effective tool for monitoring and
tracking of mobility. The demand for
protection of people is increasing and the preferred solution is a mobile alarm.
With a click of a button, the mobile alarm immediately transmits its current position
along with an alarm to the Alarm Receiving Centre (ARC). The position is then
displayed on the digital map in interVIEW and the operator can now help the person.
This is a perfect solution for lone workers, people with illnesses, home care,
gas station attendants, guards or drivers. Innovative
recommends the mobile alarm GH1202 for personal protection. The unit can be programmed
to suit individual needs across the wide target group and its intuitive design
makes it easy to use.
GPS is also a cost effective technology for the ARC to
monitor vehicles. The ARC uses interVIEW to locate vehicles and valuables. interVIEW
displays the vehicle position on its digital map and the positions can be dispatched
to the owner, a guard or the police.
The
target groups include companies with vehicles within transportation of valuables,
leasing and insurance, car dealers and construction companies. Tracking of privately
owned vehicles is growing - especially for luxury vehicles. For
vehicle protection, Innovative recommends the FM-series. Within
the European Union alone, almost one million vehicles now have a GPS tracking
device installed, primarily for fleet management within the transport segment
and the deployment of GPS technology will continue to other areas.
More
focus on documentation
In our
efforts to maintain the best customer support, we are increasing our focus on
documentation. We have therefore recently employed Peter Stelling in the role
as technical writer/supporter. Peter
is a specialist in XML-based, single-source authoring, which enables us to update
multiple documents quickly and simultaneously. Also, we can now deliver content
in multiple formats, such as PDF, Word, XPS or as a .NET help file. To
begin with, we will continue using the popular PDF format, which has several advantages.
First of all, it is a widely used format, especially on the Internet. Secondly,
the PDF format allows the reader to choose whether he/she will read the document
on the monitor or print the manual on paper. All
the manuals will be available in English.
New
products and features
SIA DC09
Our
IP Alarm Receiver now supports the SIA DC09 format. SIA
and Contact ID
You can now interpret SIA and Contact ID in interVIEW and
link the interpretation to a panel type (previously, it was only allowed to define
the interpretation in the Concentrator). This way, interVIEW now supports multiple
interpretations. The new feature also provides enhanced support for areas.
Windows
Vista/7, Server 2008 and 64-bit
interVIEW now supports Windows Vista (in
both 32/64-bit versions). Also, we are currently working hard on ensuring full
compatibility with Windows 7 and Windows Server 2008.
Note: Currently,
the Concentrator does not support 64-bit. Contact Innovative for further
information.
Fleet Management and status colours
interVIEW
now automatically displays unique colours to indicate vehicle status. When the
driver changes status (using the I/O module in the vehicle), the colour changes
on the map.
Fleet Management and digital communication
In addition
to sending messages to a single vehicle, you can now address a group of vehicles.
Digital
map and alarm queues
You can now select the existing alarm queue filters
from the client. This allows you to display a defined customer group, selected
user flags, priorities or customers in service, similar to the alarm queue.
New
customers
Noralarm
A/S
Sia PVK
Panaxia AB
Securitas Eesti AS
PSF Vagtservice ApS
Niscayah
Danmark A/S
Loomis Danmark A/S
Anvia OY
Coor Service Management OY
Total
Kiinteistöpalvelut OY
OTSO OY
Tips
& Tricks
Keep the system
account updated Every time
you change the interVIEW system configuration (e.g. upgrading software, adding
components), remember to also update the system account (zsys0001).
The
system account reports internal interVIEW system alarms. For example, if the connection
to the position server is lost, and the system account has been updated with the
relevant system zones and instructions, then interVIEW will immediately report
that connection to the position server has been lost and provide the operator
with the instructions on how to handle the system alarm.
However, if the
system account has not been updated, then the operator will simply receive an
"Unknown Zone" system alarm. And since the instructions have not been
defined, the operator will not know how to handle the alarm.
Innovative
continuously adds new features and interfaces to interVIEW, which may include
new system zones. Therefore, it is important to keep the system zones and the
applicable instructions updated.
Read more in the interVIEW System Setup
Manual.
Alarm limit
You
can now create an alarm limit for each customer. The purpose is to advise the
operator once the alarm limit is reached. An alarm limit can be defined as maximum
3 alarms in 7 days or maximum 5 alarms in 30 days.
You can set alarm limits
as default, individually per customer or per installer. Read
more in the interVIEW System Setup Manual. "Windows"
In the Open/Close-module, you can now define "windows". A window
is a time period with a fixed length, but without a fixed start time. Windows
are especially suited for operations without fixed start times, such as cleaning
operations. Read more in the interVIEW
System Setup Manual. Customised
alarm queues
interVIEW now supports customised alarm queues. This way,
you can select which data to display in the queue (e.g. only red alarms) and how
to display the data (e.g. colour, font). The colours can be defined using status
flags, user flags and sum log flags.
Read
more in the interVIEW System Setup Manual. | 
