Premium Service and Support

At Innovative, we provide the service and support expected by our customers regardless of customer type. We offer comprehensive and flexible technical standby support, which ensures that our customers are always able to contact us any time in case of critical situations.

Service agreement

A service agreement with Innovative means entering into a partnership where both parties (client and us) in co-developing our mutual businesses, and ensuring that the client's systems are always fully updated and operational.

A service agreement with Innovative ensures the customer the following: A Service Agreement ensures instant assistance

Technical support within standard opening hours
Error corrections
Updates to ensure that the system is always current
Influence on the development of our solutions
User Forum
Updated documentation

Technical Support

Our technical support team assists customers with technical services from the daily hotline feature to answering questions regarding the daily operation and system configuration. We offer all customers:

Hotline support via helpdesk services
Online support via remote connection
Fast debugging and troubleshooting
Continuous dialogue and knowledge sharing

Innovative Technical Support Team: (+45) 3373 4000.