Municipal Alarm Monitoring

interVIEW is used by different types of Municipal Alarm Monitoring Stations such as local control centres and Fire Brigades to handle alarms, manage information and assign resources. The flexibility of interVIEW makes the platform an ideal solution for both manned as well as unmanned Municipal Alarm Monitoring Stations.

Staffed Municipal Monitoring Stations

Staffed Monitoring Stations, such as emergency response agency, receive and handle various types of alarms that each may require a specific response.

In the Control Centre in many Fire Departments in Denmark, interVIEW is the prefered system for receiving fire alarms. When interVIEW receives a fire alarm, an instruction is presented to the operator, detailing the specific steps required to handle the alarm. interVIEW can even assist the operator by performing certain actions automatically, such as calling radio systems or display address information on a large screen in the Fire Department garage.

The Municipal Alarm Monitoring Station can receive and process different alarms and interVIEW helps the operator to make a proper action in the specific situation.

With a 112-alarm interface, interVIEW can receive and process 112 emergencies calls received from the Emergency Call Centre. But interVIEW can treat many kinds of alarms. With an IP alarm receiver interface, monitoring station can receive and process IP-based alarm systems. Using commercially available alarm receivers, interVIEW can receive all sorts of alarms based on different technologies, including analogue, GSM/GPRS, PSTN, IP an many more.

Municipal Alarm Monitoring Station options

With interVIEW, Monitoring Stations can perform more tasks using their existing resources:

• Reception of Fire Alarms
• Reception of 112 emergency calls
• Assistance to individuals using care call systems
• Assistance to individuals using GPS mobile alarms / personal alarms
• Monitoring of elevator alarms
• Monitoring of burglar alarms, both analogue and IP based alarm systems
• Video alarm verification by integrating with existing video systems
• Technical alarms

Monitoring IP alarms at the Municipal Station

TCP/IP based transmissions are fast on the rise, so naturally interVIEW supports TCP/IP based alarms via, for instance, DSL.

TETRA - Danish Public Safety Network (SINE)

Innovative is a certified supplier for the TETRA-based SINE network in Denmark. interVIEW can assign resources using radio dispatch to TETRA communication.

Multiple Monitoring Stations can share a common distributed solution with a common ICCS access to the TETRA network. This provides stable communication while ensuring large savings at the same time. Learn more from this illustration.

Extending Municipal Services

The manned Control Centre can expand its service to citizens, using the modules and add-ons offered by interVIEW.

• Emergency Services for senior citizens with dispatch to the care of the elderly
• Personal protection using mobile/handheld alarms; senior citizens, individuals working alone, wardens
• Tracking missing demented citizens
• Elevator alarms and emergencies

Unstaffed and Autonomous Alarm Monitoring

Many Monitoring Stations are staffed during daytime, but unstaffed during the evening and night (also called Autonomous Call Centres) and depend on systems that can automate the alarm handling process.

When interVIEW receives an alarm, it can automatically perform the following tasks:

• Send advisories to one or more crews using radio systems and/or digital pagers
• Send GPS coordinates to VDOs (a display in the vehicle)
• Display alarm information and address on external equipment, such as a large screen or monitor
• Open garage doors (using a relay)
• Send control signals to remotely activate equipment
• Receive status reports for staff meetings during emergencies
• and many, many more

Digital Information at the Municipal Monitoring Station

For large accidents, the Danish Emergency Agencies must launch joint efforts to coordinate resource allocation. For this purpose they use the interVIEW notes (iV-notes) module, which is a network messaging system.

iV-notes combines various network applications (e.g. e-mail, instant messaging and display boards) in one application. iV-notes ensures fast and effective delivery of information across the whole organization as well as between multiple operators at the same site.

In case of a public emergency, the national Danish Emergency Agency, including fire stations and hospitals, can alert each other and effectively coordinate and assign resources.

Learn more about IV-Notes